Discussion:
Having trouble getting new sound card to work - had onboard sound
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Dora Smith
2006-11-20 01:02:25 UTC
Permalink
I just installed a new sound blaster card. I can play system sounds, but
otherwise I have no sound. My desktop speakers are plugged into jacks on
the back of the card, and I tried more than one plug. All diagnostics and
checking the device managers (system device and sound devices, sound card)
show all drivers installed and the card and the drivers fully functional,
the former onboard sound disabled, and the new card in charge of everything
it is supposed to be. The soundblaster's own diagnostic program also found
had everything test out fine. But there are signs of something wrong.

I put screenshots of all my diagnostics in a WORD document at
http://www.geocities.com/tiggernut24/sndblaster.doc.

The two things I see wrong are that in the main soundblaster window it shows
little red x's over the main sound control, the line in, and one of the
sound formats. The documentation provides no clue anywhere what that
means.

In the detailed system information you can get teh diagnostic program to
display, under Creative System Information, Devices, it says "hardware
disabled". Everywhere else it shows the hardware enabled. What is going
on?

It is not clear what I was supposed to do to disable the onboard sound.
My computer manufacturer support said no need to do anything it will turn
itself off when you install the new software. In system devices I find
the onboard support disabled. In Bios I found only a place for "sound
support enabled" or "Sound support disabled"; it provides no clue whether
that is the onboard sound support or any and all sound support. It was
enabled; I disabled it and rebooted adn this resulted in no change. Then I
enabled it again. Still no change.

The documentationm for the card says you have to select specific sound
sources to play your sound and provides no further clue WHAT they are
talking about. It appears you have to select, for instance, each tiem you
play something, whether you want MIDI or Wave ? In the forum it appears
you have to select each time you boot the computer whether the sound is
digital! The soundmax soudn card in my brother's old computer was never
this hard, and if the sound I get from all this is not in fact worth it I am
going to trash the thing and go back to onboard support. (I did this
because the sound on my computer is noway near as good as on my brother's
old computer, and that is partly because no bass control or sound balance!)

I tried "selecting" the master control and teh midi whatever, and that made
no difference in the little red cross marks nor in my ability to play sound
files in Real Player.

Actually I think the little red cross marks are buttons to click on for
advanced features -
since if you click on them you get advanced features, and the other controls
don't have a place in the same location where you click and get advanced
features.

I tried both disabling "sound support" in bios - which caused system sounds
to know longer play on my computer, despite the fact that the speakers
are hooked directly to the cards and there is no other speaker - and
deleting
all SoundMax drivers and unintalling SoundMax. That did not leave me able
to
play any sort of sound on my computer.

I downloaded and installed the latest version of my drivers and program from
Creative Whoever. That didn't help either.

The documentation says you have to select whether or not you are playing
from a digital source, and they really don't tell you HOW to know if you are
playing from a digital source. I have ordinary garden variety $10 desktop
speakers, and I was playing from Realplayer, and when are electronic signals
from these music file formats not digital? I've tried having the digital
only box both checked and unchecked, adn it made no difference in my ability
to play sound files.

You also have to tell it the layout of your speakers! Why in Jesus Christ.
I have no clue. You guessed it; they don`t say WHAT they are talking
about! I've tried both 2/2.2 and "headphones" - and it didn`t play either
way. I have to speakers, set up in series, plugged into a single plug.
The sound device thing suggests my computer atleast has it correctly figured
out - they told me I have a pair of desktop speakers. I sure don't have
three speakers, seven speakers, five speakers arranged carefully in a
pentagon, or any of that.

Does anyone have any ideas?



Yours,
Dora Smith
Austin, TX
***@yahoo.com
Brian
2006-11-23 16:31:14 UTC
Permalink
Uninstall the soundblaster card (drivers and software)
Restart the system and disable the onboard sound in BIOS
When you restart the computer should detect the soundblaster, cancel that
setup and reinstall the card with the included driver disk/CD
There is an option for the soundblaster for the type of speakers you have
connected (digital/analog). Make sure you have the correct ones selected and
in the correct jacks. Green is analog, black is digital on most soundblaster
cards. Most speakers are also color coded to match the jacks, check your
documentation on those

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